Perennial Systems Privacy Policy

Effective Date: 1st January, 2025

1. Introduction

Welcome to Perennial Systems. We are committed to safeguarding your privacy and ensuring the responsible handling of your personal data. This Privacy Policy outlines how we collect, use, store and protect your personal information. By accessing or using our services, you agree to the practices described in this policy.

2. Scope of Application

This Privacy Policy applies to Perennial Systems websites, applications and services that display or link to this statement. If you use our services on behalf of another individual or entity, you are responsible for ensuring that the individual or entity consents to the collection and use of their data as described herein.

3. Data We Collect

We collect the following types of personal data:

3.1 Contact Information:

Name, email address, phone number, job title and company name.

3.2 Account Information:

Usernames, passwords and payment details (if applicable).

3.3 Technical Information:

IP address, browser type, operating system, device identifiers and metadata.

3.4 Usage Information:

Interaction logs, timestamps and activity records.

3.5 Tax-Related Information:

Income, deductions, credits and dependents (if applicable to services).

3.6 Voluntary Information:

Any data provided through surveys, forms or customer support inquiries.

3.7 Cookies and Tracking:

Data collected through cookies or similar technologies to enhance user experience and analyze site usage.

4. How We Use Your Data

Your personal data may be used for the following purposes:

  • Providing Services: To deliver and maintain our services.
  • Communication: To respond to inquiries, send updates and notify you about changes to our policies or services.
  • Customization: To personalize user experience.
  • Analytics: For research and analysis to improve our offerings.
  • Compliance: To fulfill legal obligations and ensure regulatory compliance.
  • Security: To prevent fraud, unauthorized access and other malicious activities.
  • Marketing (with consent): To send promotional content or service-related updates.

5. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Consent: Where explicit consent has been given.
  • Contractual Necessity: To fulfill our contractual obligations.
  • Legitimate Interests: For operational and administrative purposes.
  • Legal Obligations: To comply with laws and regulations.

6. Retention of Data

We retain your data for as long as necessary to fulfill the purposes outlined in this policy. This includes:

  • Legal and regulatory compliance.
  • Dispute resolution.
  • Historical record-keeping for user convenience.

When data is no longer required, we will securely delete or anonymize it per our Records and Information Management Policy.

7. Data Sharing and Disclosure

We do not sell or rent your personal data. However, your data may be shared under the following circumstances:

  • Service Providers: With trusted third-party vendors for operational purposes.
  • Regulatory Authorities: When required to comply with legal obligations.
  • Business Transfers: In the event of mergers, acquisitions or similar transactions.
  • Legal Compliance: To respond to subpoenas, court orders or legal processes.

8. Information Security

We implement robust security measures to protect your data, including:

  • Encryption protocols for data transmission and storage.
  • Regular security audits and vulnerability assessments.
  • Restricted access to personal data on a need-to-know basis.
  • Employee training on data protection and privacy practices.

Despite our efforts, no method of transmission or storage is entirely secure. You share your information at your own risk.

9. Third-Party Services

Our services may contain links to external platforms. We are not responsible for the privacy practices of these entities and encourage you to review their policies.

10. Data Breach Protocol In the event of a data breach, we will:

  • Notify affected users promptly.
  • Inform relevant authorities as required by law.
  • Take immediate steps to mitigate risks and prevent recurrence.

11. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from minors. If we become aware of such a collection, we will delete the data promptly.

12. Your Rights You have the following rights regarding your data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update or correct inaccuracies.
  • Deletion: Request data deletion under certain conditions.
  • Restriction: Request restricted processing of your data.
  • Data Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to processing based on legitimate interests.

To exercise your rights, contact us at hr@perennialsys.com.

13. Changes to This Privacy Policy

We may update this policy periodically. Significant changes will be communicated via email or prominent notice on our website. Continued use of our services constitutes acceptance of the updated policy.

14. Office Contact

Perennial Systems, Office #1, 5th Floor, Mahavir Park, Complex, Pune-Satara Rd, Vasant Baug, Prem Nagar, Vasant Baug Society, Maharshi Nagar, Pune, Maharashtra 411037.

If you have any questions, please contact us at hr@perennialsys.com.

15. Cookie Policy

We use cookies to enhance user experience and analyze website traffic. Users can manage cookie preferences through browser settings. Refer to our [Cookie Policy] for detailed information.

16. Records and Information Management

We adhere to strict policies for managing data records to ensure compliance with legal and operational standards.